Legal Disclaimer | 法律免责声明

At i Flower Florist爱花坊 , we take the legal aspects of our online store seriously. The information provided on this page serves as a general guide and overview of the importance of having well-defined Terms & Conditions for our customers. However, this content does not constitute legal advice or specific recommendations. We highly recommend consulting a legal professional to tailor your Terms & Conditions to your specific business and comply with local laws.

在 i Flower Florist爱花坊 ，我们非常重视网店的法律事务。本页面所提供的信息仅作为一般性指导，强调为顾客制定明确条款与细则的重要性。然而，此内容不构成法律建议或具体建议。我们强烈建议您寻求专业法律协助，以根据您特定的业务需求和本地法规定制条款与细则。

This section outlin i Flower Florist爱花坊 es the rules and guidelines for using the i Flower Florist爱花坊 website and services.
本节概述了使用www.iflowerweb.com网站及服务的相关规则和指南。

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1. Pricing | 价格

• All prices are listed in Malaysian Ringgit (MYR).
  所有价格以马来西亚令吉（MYR）为单位。

• Prices include a 6% GST.
  所列价格已包含6%消费税（GST）。

• Delivery charges are not included and are stated in the "Delivery Information" section.
  运费不包含在内，详情请参阅“送货信息”部分。

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2. Products | 产品

• All products are subject to availability.
  所有产品需视库存情况而定。

• We reserve the right to substitute with items of equal value and quality without prior notice.
  若产品缺货，我们保留以同等价值与品质的产品替代的权利，恕不另行通知。

• For special requests (e.g., color changes), please leave a note in your order. We will accommodate based on availability.
  如有特殊要求（如更改颜色），请在订单中备注。我们将在有库存的前提下尽量配合。

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3. Orders | 订单

• Please ensure all personal and recipient information is correct to avoid delivery issues.
  请确保个人及收件人信息准确无误，以免影响配送。

• A minimum purchase of RM80 is required per order.
  每笔订单最低消费为 RM80。

• A confirmation email will be sent after placing the order.
  下单后我们将发送确认邮件。

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4. Failed Delivery | 配送失败

• Additional fees may apply for incorrect addresses or if the recipient is unavailable.
  若因地址错误或收件人无法接收而导致配送失败，可能需支付额外费用。

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5. Re-Delivery | 重新配送

• A redelivery fee of RM20 applies for each subsequent attempt.
  每次重新配送将收取RM20费用。

• For next-day redelivery, perishable items will be replaced at an additional charge.
  如次日重新配送，易腐物品将需额外更换费用。

• Cancellations are not allowed after a delivery attempt.
  配送尝试后恕不接受取消订单。

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6. Customer Service | 客户服务

• Email | 电邮: iflowerweb@gmail.com

• Phone/WhatsApp | 电话/微信: +6016-654 2888

• Business Hours | 营业时间:

  • Monday–Saturday 周一至周六: 10:00 AM - 6:00 PM

  • Sunday 周日: 10:00 AM - 3:00 PM

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Understanding Terms & Conditions | 了解使用条款与细则

Terms and Conditions define the legal rights and obligations between i Flower Florist爱花坊 and our customers. These terms ensure a transparent and secure online shopping experience tailored to the specific needs of our flower delivery service.

条款与细则明确了 i Flower Florist爱花坊 与顾客之间的法律权利与义务。这些条款确保我们的网上购物体验公开、公平且安全，并适应我们花艺服务的独特需求。

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Key Elements of Our T&C | 我们条款的关键内容

Our Terms cover:
我们的条款涵盖：

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 User Eligibility | 用户资格

To use the i Flower Florist爱花坊 website and make purchases, users must:​

• Provide accurate, current, and complete information during the ordering process.

• Use the website in compliance with all applicable laws and regulations.

i Flower Florist爱花坊 reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion if any user violates these Terms & Conditions.

若要使用 i Flower Florist爱花坊 网站并进行购物，用户必须：​

• 在下订单过程中提供准确、最新且完整的信息；

• 遵守所有适用法律与规定使用本网站。

如用户违反以上条款， i Flower Florist爱花坊 有权自行决定拒绝服务、终止账户或取消订单。

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Payment Methods | 付款方式

We accept the following payment methods for orders placed on the i Flower Florist爱花坊 website:

• Online banking (FPX)

• Credit and debit cards (Visa, MasterCard)

• E-wallets (Touch 'n Go WhatsApped to us)

• Manual bank transfer (proof of payment must WhatsApped to us)

All payments must be made in Malaysian Ringgit (MYR). Orders will only be processed upon successful payment. If payment is not received within 24 hours for manual transfers, the order may be cancelled without notice.

我们接受以下付款方式用于 i Flower Florist爱花坊 网站上的订单：

• 网上银行转账（FPX）

• 信用卡与借记卡（Visa、MasterCard）

• 电子钱包（Touch 'n Go，WhatsApp 提交给我们）

• 手动银行转账（ WhatsApp 提交给我们）

所有付款必须以马来西亚令吉（MYR）进行。仅在付款成功后才会处理订单。若选择手动转账，且在24小时内未收到付款，我们有权取消订单，恕不另行通知。

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Product Flexibility | 产品灵活性

At i Flower Florist爱花坊 , we strive to meet your preferences, but due to the seasonal nature and availability of flowers and materials, we may:

• Substitute flowers or items of equal or higher value without prior notice.

• Adjust arrangements based on freshness and supply while maintaining the overall look and feel.

• Accommodate special requests (e.g., color preference, flower type) when noted in the order, subject to availability.

By placing an order, you acknowledge and accept that variations may occur, and final arrangements may differ slightly from the sample images shown on our website.

在 i Flower Florist爱花坊 ，我们尽力满足您的个性化需求，但由于花材及材料的季节性与供应情况，我们可能会：

• 在不另行通知的情况下，以等值或更高价值的花材替代；

• 根据花材新鲜度与库存调整花束，但会尽量保持整体风格；

• 若您在订单中注明特殊要求（如颜色偏好、指定花材），我们将在条件允许的情况下尽量满足。

下单即表示您理解并接受花束可能因实际情况与网站图片略有差异。

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Warranties | 保修政策

i Flower Florist爱花坊 takes pride in the quality and freshness of our floral arrangements. However, due to the perishable nature of flowers, we offer the following limited warranties:

• Flowers are guaranteed to be fresh upon delivery.

• If you receive damaged or wilted flowers, please contact us within 24 hours of delivery with clear photos.

• We will review the case and, if eligible, offer a replacement or partial refund at our discretion.

This warranty does not apply to:

• Damage caused by improper handling or storage after delivery.

• Minor variations in color, size, or appearance due to natural characteristics.

• Delays caused by incorrect delivery information or recipient unavailability.

i Flower Florist爱花坊 reserves the right to make the final decision on all warranty claims.

i Flower Florist爱花坊 致力于为您提供高品质与新鲜的花艺作品。然而，考虑到鲜花的易腐性，我们提供以下有限保修：

• 所有花束在送达时保证新鲜；

• 若您收到的花材有损坏或枯萎，请在24小时内与我们联系，并提供清晰照片；

• 经核实后，如符合条件，我们将酌情提供更换或部分退款。

以下情况不适用于本保修政策：

• 花材在配送后因保存不当或人为处理不当而受损；

• 因花材天然特性导致的颜色、尺寸或外观轻微差异；

• 因地址错误或收件人不在场而导致的配送延误。

i Flower Florist爱花坊 保留所有保修申请的最终决定权。

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Intellectual Property | 知识产权

All content on the i Flower Florist爱花坊 website—including but not limited to text, images, logos, product designs, and graphics—is the property of i Flower Florist爱花坊 or its content suppliers and is protected under applicable intellectual property laws.

You may not:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content without prior written consent.

• Use our brand name, logo, or product images for any commercial purpose without authorization.

• Modify or create derivative works based on any part of our website content.

Unauthorized use of our intellectual property may result in legal action.

i Flower Florist爱花坊 网站上的所有内容，包括但不限于文字、图片、标志、产品设计和图像，均属于i Flower Florist爱花坊 或其内容供应商所有，受相关知识产权法律保护。

您不得：

• 未经书面同意，复制、转载、上传、发布、传输或分发本网站的任何内容；

• 在未经授权的情况下，将我们的品牌名称、标志或产品图像用于商业用途；

• 修改或基于本网站内容创建衍生作品。

未经授权使用我们的知识产权可能会引发法律责任。

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Account Management | 账户管理

To enhance your shopping experience, you may create a customer account on the i Flower Florist爱花坊 website. By doing so, you agree to the following:

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree to provide accurate and up-to-date information.

• You must notify us immediately if you suspect unauthorized access or misuse of your account.

• i Flower Florist爱花坊reserves the right to suspend or terminate accounts at any time for violations of our Terms & Conditions.

We are not liable for any loss or damage arising from your failure to safeguard your account.

为了提升您的购物体验，您可在 i Flower Florist爱花坊 网站上创建客户账户。创建账户即表示您同意以下内容：

• 您有责任妥善保管账户登录信息；

• 您同意提供准确且最新的账户信息；

• 若发现账户被未经授权使用或存在异常，请立即通知我们；

• i Flower Florist爱花坊有权在发现违反条款与细则的行为时，随时暂停或终止账户。

如因您未妥善保管账户信息而导致任何损失，我们概不负责。

...and more. For details, refer to our full Terms guide.
……以及其他更多内容。更多详情请参阅我们的完整条款指南。