Shipping Policy | 配送政策
At i Flower Florist爱花坊 , we aim to ensure that every order is processed efficiently and delivered on time.
在 i Flower Florist爱花坊 ，我们致力于高效处理每一份订单并准时送达。
1. Delivery Schedule | 配送时间安排
Our delivery service operates 7 days a week, excluding Labor Day and Chinese New Year.
我们每周提供 7 天配送服务，不包括劳动节和农历新年。
Orders placed on weekends or public holidays will be processed on the next business day.
周末或公共假期下的订单将在下一个工作日处理。
2. Delivery Areas | 配送区域
We deliver to various areas in Kuala Lumpur (KL), Selangor, and other parts of Malaysia.
我们配送至吉隆坡、雪兰莪及马来西亚其他地区。
KL & Selangor 包括：
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KLIA / LCCT
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Putrajaya
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Cyberjaya
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Sepang
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Seremban
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Petaling Jaya
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Subang
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Klang
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等更多区域
其他地区包括：
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槟城（Pulau Pinang）
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霹雳（Perak）
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马六甲（Melaka）
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柔佛（Johor）
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吉打（Kedah）
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吉兰丹（Kelantan）
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沙巴（Sabah）
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砂拉越（Sarawak）
如您的地址不在以上列表中，请联系我们确认是否可以送达。
3. Delivery Charges | 配送费用
Delivery fees are not included in product prices and vary by location.
配送费用不包含在商品价格内，根据地址而异。
Please refer to the “Delivery Information” section on our website before completing your purchase.
请在结账前查看网站“配送信息”部分了解具体费用。
4. Processing Time | 订单处理时间
Orders are typically processed within 1-2 business days, excluding public holidays and weekends.
订单通常在1到2个工作日内处理（不含假期与周末）。
You will receive tracking information once your order is shipped.
订单发出后，我们将提供追踪信息。
5. Failed Delivery | 配送失败
If delivery fails due to incorrect information or the recipient being unavailable:
若因地址错误或收件人不在场导致配送失败：
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Redelivery Fee | 重新配送费：需支付额外费用
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Cancellation | 订单取消：如因此取消订单，将不予退款
请务必提供准确的收件信息并确保收件人可接收包裹。
6. Redelivery & Address Change | 地址更改与重新配送
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A RM20 fee applies for any redelivery.
重新配送将收取RM20费用。 -
If redelivery is scheduled for the next working day, perishable items (flowers, cakes, fruits) may be replaced at an additional cost.
如安排在次个工作日重新配送，易腐物品将重新准备，费用另计。
7. Service Interruptions | 服务中断情况
Unforeseen events (e.g., severe weather, strikes) may cause delays.
突发事件（如恶劣天气、罢工）可能导致延迟。
We will inform you as soon as possible if disruptions occur.
若遇此类情况，我们将尽快通知并提供最新信息。
8. Delivery Confirmation | 配送确认
Once your order is dispatched, we will send you a confirmation via email or SMS with tracking details.
订单发出后，我们将通过电子邮件或短信发送配送确认及追踪信息。
9. Changes to Shipping Policy | 政策更新
We reserve the right to update this policy at any time.
我们保留随时更新本政策的权利。
Any changes will be reflected with a new "Effective Date" on this page.
所有更改将标注在本页并更新“生效日期”。
Contact Us | 联系我们
If you have questions about your order or delivery:
如对订单或配送有任何疑问：
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Email | 电邮：iflowerweb@gmail.com
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Phone/WhatsApp | 电话/WhatsApp：+6016-654 2888