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i Flower Florist

Accessibility Statement

爱花坊 无障碍声明

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Accessibility Arrangements for

i Flower Florist爱花坊 无障碍安排承诺
At i Flower Florist爱花坊 , we are committed to providing an inclusive and accessible shopping experience for all customers, including individuals with visual, hearing, mobility, and other disabilities.
在 i Flower Florist爱花坊 ，我们致力于为所有顾客提供包容性和无障碍的购物体验，包括视力、听力、行动或其他方面有障碍的用户。

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1. Website Accessibility Features

网站无障碍功能

✅ Screen Reader Compatibility | 兼容屏幕阅读器

  • All images, buttons, and links include clear alt text.
    所有图片、按钮和链接均配有清晰的替代文字（Alt Text）。

  • Checkout and form submission buttons feature audio prompts.
    结账及表单提交按钮提供语音提示功能。

✅ Adjustable Visual Display | 可调视觉显示

  • Users can change font sizes for better readability.
    用户可调整字体大小以提升阅读体验。

  • High-contrast mode is available for low vision or color blindness.
    提供高对比度模式以辅助低视力或色盲用户。

✅ Keyboard-Friendly Navigation | 键盘友好导航

  • Website functions are accessible via the Tab key.
    网站所有功能可通过 Tab 键操作。

  • Form fields support Enter key submission.
    表单字段支持 Enter 键快速提交。

✅ Simple & Efficient Navigation | 简洁高效导航

  • “Back to Home” button on every page.
    每个页面均设有“返回首页”按钮。

  • Clearly categorized products (Bouquets, Occasions, Custom Orders).
    产品分类清晰（花束、场合定制、个性定制等）。

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2. Ordering & Communication Accessibility

订购与沟通的无障碍服务

✅ Multiple Customer Support Channels | 多元客服通道

  • Support via Live Chat, phone, email, social media.
    提供在线聊天、电话、电邮及社交媒体等多种客服方式。

  • Text-based chat & multimedia upload available.
    可选择文字沟通方式，并支持上传图片或视频。

✅ Clear & Detailed Product Information | 清晰详细的产品信息

  • Includes bouquet descriptions, flower types, suitable occasions.
    每款花束均附有花材说明、颜色及适用场合信息。

  • High-resolution images for easy selection.
    高清图片多角度展示，帮助顾客安心选购。

✅ Smart & Assisted Ordering | 智能辅助下单

  • Address auto-fill for easier checkout.
    结账页面支持地址自动填写功能。

  • Option to leave voice notes for delivery.
    顾客可添加语音备注，说明特殊配送要求。

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3. Delivery & After-Sales Support

 配送与售后服务的无障碍保障

✅ Personalized Delivery Options | 个性化配送选项

  • Special instructions like “Leave at door without knocking.”
    支持如“送达后请勿敲门”等个性化配送说明。

  • Photo/SMS delivery confirmation.
    配送员会通过短信或照片确认订单已送达。

✅ Hassle-Free After-Sales Support | 无忧售后支持

  • Easily modify delivery info via chat/email.
    顾客可通过在线聊天或电邮轻松修改配送信息。

  • Quick resolution via photo upload.
    如有问题可上传照片，快速处理退款或更换事宜。

✅ Seamless Payment Experience | 流畅便捷的支付体验

  • Simplified checkout process.
    简洁的结账流程，减少多余步骤。

  • Multiple payment methods available.
    提供多种支付方式，包括信用卡、PayPal、Apple Pay、Google Pay 等。

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4.💬 Requests, Issues, and Suggestions

📩 意见反馈与无障碍请求

If you encounter any accessibility issues or require assistance, please contact our accessibility support team:
如您在浏览过程中遇到无障碍问题，或需要特别协助，请联系我们的支持团队：

Accessibility Coordinator | 无障碍协调负责人
i Flower Florist爱花坊 Support Team
📱 WhatsApp: +6016-654 2888
📧 Email: iflowerweb@gmail.com

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We are committed to continuous improvement in accessibility, so everyone can enjoy the beauty of flowers with ease.
我们始终致力于不断优化无障碍体验，让每一位顾客都能轻松享受鲜花的美丽与喜悦。💐

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