CS NB0107

Legal Disclaimer | 法律免责声明

At Romance Blooms, we take the legal aspects of our online store seriously. The information provided on this page serves as a general guide and overview of the importance of having well-defined Terms & Conditions for our customers. However, this content does not constitute legal advice or specific recommendations. We highly recommend consulting a legal professional to tailor your Terms & Conditions to your specific business and comply with local laws.

在 Romance Blooms，我们非常重视网店的法律事务。本页面所提供的信息仅作为一般性指导，强调为顾客制定明确条款与细则的重要性。然而，此内容不构成法律建议或具体建议。我们强烈建议您寻求专业法律协助，以根据您特定的业务需求和本地法规定制条款与细则。

This section outlines the rules and guidelines for using the Romance Blooms website and services.
本节概述了使用 Romance Blooms 网站及服务的相关规则和指南。

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1. Pricing | 价格

• All prices are listed in Malaysian Ringgit (MYR).
  所有价格以马来西亚令吉（MYR）为单位。

• Prices include a 6% GST.
  所列价格已包含6%消费税（GST）。

• Delivery charges are not included and are stated in the "Delivery Information" section.
  运费不包含在内，详情请参阅“送货信息”部分。

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2. Products | 产品

• All products are subject to availability.
  所有产品需视库存情况而定。

• We reserve the right to substitute with items of equal value and quality without prior notice.
  若产品缺货，我们保留以同等价值与品质的产品替代的权利，恕不另行通知。

• For special requests (e.g., color changes), please leave a note in your order. We will accommodate based on availability.
  如有特殊要求（如更改颜色），请在订单中备注。我们将在有库存的前提下尽量配合。

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3. Orders | 订单

• Please ensure all personal and recipient information is correct to avoid delivery issues.
  请确保个人及收件人信息准确无误，以免影响配送。

• A minimum purchase of RM80 is required per order.
  每笔订单最低消费为 RM80。

• A confirmation email will be sent after placing the order.
  下单后我们将发送确认邮件。

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4. Failed Delivery | 配送失败

• Additional fees may apply for incorrect addresses or if the recipient is unavailable.
  若因地址错误或收件人无法接收而导致配送失败，可能需支付额外费用。

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5. Re-Delivery | 重新配送

• A redelivery fee of RM20 applies for each subsequent attempt.
  每次重新配送将收取RM20费用。

• For next-day redelivery, perishable items will be replaced at an additional charge.
  如次日重新配送，易腐物品将需额外更换费用。

• Cancellations are not allowed after a delivery attempt.
  配送尝试后恕不接受取消订单。

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Shipping Policy | 配送政策

At Romance Blooms, we aim to ensure that every order is processed efficiently and delivered on time.
在 Romance Blooms，我们致力于高效处理每一份订单并准时送达。

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1. Delivery Schedule | 配送时间安排

Our delivery service operates 7 days a week, excluding Labor Day and Chinese New Year.
我们每周提供 7 天配送服务，不包括劳动节和农历新年。

Orders placed on weekends or public holidays will be processed on the next business day.
周末或公共假期下的订单将在下一个工作日处理。

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2. Delivery Areas | 配送区域

We deliver to various areas in Kuala Lumpur (KL), Selangor, and other parts of Malaysia.
我们配送至吉隆坡、雪兰莪及马来西亚其他地区。

KL & Selangor 包括：

• KLIA / LCCT

• Putrajaya

• Cyberjaya

• Sepang

• Seremban

• Petaling Jaya

• Subang

• Klang

• 等更多区域

其他地区包括：

• 槟城（Pulau Pinang）

• 霹雳（Perak）

• 马六甲（Melaka）

• 柔佛（Johor）

• 吉打（Kedah）

• 吉兰丹（Kelantan）

• 沙巴（Sabah）

• 砂拉越（Sarawak）

如您的地址不在以上列表中，请联系我们确认是否可以送达。

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3. Delivery Charges | 配送费用

Delivery fees are not included in product prices and vary by location.
配送费用不包含在商品价格内，根据地址而异。

Please refer to the “Delivery Information” section on our website before completing your purchase.
请在结账前查看网站“配送信息”部分了解具体费用。

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4. Processing Time | 订单处理时间

Orders are typically processed within 1-2 business days, excluding public holidays and weekends.
订单通常在1到2个工作日内处理（不含假期与周末）。

You will receive tracking information once your order is shipped.
订单发出后，我们将提供追踪信息。

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5. Failed Delivery | 配送失败

If delivery fails due to incorrect information or the recipient being unavailable:
若因地址错误或收件人不在场导致配送失败：

• Redelivery Fee | 重新配送费：需支付额外费用

• Cancellation | 订单取消：如因此取消订单，将不予退款

请务必提供准确的收件信息并确保收件人可接收包裹。

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6. Redelivery & Address Change | 地址更改与重新配送

• A RM20 fee applies for any redelivery.
  重新配送将收取RM20费用。

• If redelivery is scheduled for the next working day, perishable items (flowers, cakes, fruits) may be replaced at an additional cost.
  如安排在次个工作日重新配送，易腐物品将重新准备，费用另计。

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7. Service Interruptions | 服务中断情况

Unforeseen events (e.g., severe weather, strikes) may cause delays.
突发事件（如恶劣天气、罢工）可能导致延迟。

We will inform you as soon as possible if disruptions occur.
若遇此类情况，我们将尽快通知并提供最新信息。

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8. Delivery Confirmation | 配送确认

Once your order is dispatched, we will send you a confirmation via email or SMS with tracking details.
订单发出后，我们将通过电子邮件或短信发送配送确认及追踪信息。

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9. Changes to Shipping Policy | 政策更新

We reserve the right to update this policy at any time.
我们保留随时更新本政策的权利。

Any changes will be reflected with a new "Effective Date" on this page.
所有更改将标注在本页并更新“生效日期”。

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Refund Policy | 退款政策

At Romance Blooms, customer satisfaction is our priority. We take great care to ensure our products meet your expectations. However, due to the perishable nature of our products, we have specific guidelines regarding refunds and replacements.
在 Romance Blooms，顾客满意是我们的首要任务。我们非常重视产品质量，以满足您的期望。然而，由于我们的产品多为易腐商品，我们制定了明确的退款与更换条款。

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1. Issues with Orders & Replacements | 订单问题与更换

If you experience any issues with your order, please notify us immediately upon receiving it.
如果您收到订单后遇到任何问题，请尽快通知我们。

• Free Replacement | 免费更换: If you receive a damaged or incorrect item, we will offer a one-time free replacement of the affected product.

• 4-Hour Reporting Policy | 4小时报备政策: Any issues must be reported within 4 hours of receiving your order. Complaints made after this time will not be entertained.
  任何问题必须在收到订单后的 4 小时内报告。逾期投诉将不予受理。

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2. Order Cancellations | 订单取消政策

• No Cancellation After Payment | 付款后不可取消: Once payment has been made, orders cannot be canceled or refunded under normal circumstances.

• Cancellation Before Delivery Attempt | 配送前取消: Orders that have not yet been processed for delivery may be canceled, but are subject to a 50% cancellation fee.

• Cancellation After Delivery Attempt | 配送尝试后取消: If delivery has been attempted and failed due to incorrect address or recipient unavailability, no refund will be provided.

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3. Refund Policy | 退款条款

We do not offer cash refunds. Instead, we provide the following alternatives:
我们不提供现金退款，但可提供以下方式补偿：

• Voucher Issuance | 礼券补偿: We will issue a store voucher equivalent to the amount paid, valid for 6 months from the date of issuance.

• No Refunds for Perishable or Used Items | 易腐商品/已使用商品不可退: Due to hygiene and freshness concerns, we cannot accept returns or offer refunds for perishable items once they have been delivered.

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4. Refund & Return Exceptions | 退款例外情况

We may make exceptions in the following cases:
以下情况可作例外处理：

• Wrong Product Delivered | 错误商品: If you receive the wrong product and a replacement cannot be provided, we will issue a full store credit for future use.

• Severe Product Damage | 严重损坏商品: If the product arrives in severely damaged condition and a replacement is not possible, we may consider a partial refund in store credit.

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5. Failed Delivery & Redelivery Fees | 配送失败与重新配送费用

• A RM20 redelivery fee will apply if an order cannot be delivered due to an incorrect address or recipient unavailability.
  如因地址错误或收件人不在，配送失败，需支付 RM20 重新配送费。

• If redelivery is required the next working day, perishable items (e.g., flowers, cakes, fruits) will need to be replaced at an additional cost.
  若重新配送安排在次个工作日，所有易腐商品（如花束、蛋糕、水果）将重新准备，费用需另行支付。

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6. Contacting Customer Service | 联系客服

If you have any questions or concerns regarding your order, please feel free to contact us:
如果您对订单有任何疑问，请随时联系我们：

• Email | 电邮: romanceblooms

• Phone/WhatsApp | 电话/WhatsApp: +6016-654 2888

• Business Hours | 营业时间:

  • Monday - Saturday: 10:00 AM - 8:00 PM

  • Sunday: 10:00 AM - 3:00 PM

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

般来说，退款政策通常会涉及以下几类问题：申请退款的时间期限；退款是全额还是部分退款；在什么情况下顾客可以获得退款；以及其他许多相关事项。